Acura Of Bellevue

March 07, 2012

Mr. Greg Pardee:

I would like to comment to you directly on the excellent service provided by one of your salesmen last evening. My wife and I had arrived at your dealership at 6:30 PM to pick up her Acura MDX which completed a service appointment. Our past experience was that service personal would be available up to 7:00 PM. The sales room receptionist explained that with a change in service hours no one was available to accommodate us and that we would have to return the following day. Overhearing our concerns one of your salesman, Keran (spelling?), offered to assist as he had previously worked in the Service area. He processed our payment and accessed our car in a very warm affable manner. When we inquired how to set up our new Iphones with the Bluetooth he efficiently and happily installed them. He even managed to educate us on the new and upcoming Acura models. This gentleman is one you should be proud to have as an employee.

With appreciation for excellence in service,

James P. Harnisch, M.D. FAAD

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January 6, 2012

We recently picked up our 2012 MDX Advance and I felt compelled to inform your management of how pleased we were with Jeremy's professionalism during the sales process. We spoke with a few dealerships and spoke with Jeremy countless times as we debated on location, model type, as well as . trade-in value. Jeremy was readily available via text and email and kept the best interest of both the dealership and his customers during the 4 day negotiation process. He obviously has a passion for cars and knows the Acura story well. The car is amazing and we will be referring any of our interested friends and family members to speak with Jeremy directly, should they be interested in an Acura. I'm sure that anyone who sits down in our new MDX will be calling!

Sincerely,

David & Cathy Anderson

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November 22, 2011

John Leal was a delight to work with. We bought our last Acura from him at Acura of Bellevue and we sought him out again. He made the process painless and even fun! He clearly had our best interests at heart and guided us to the best fit for our situation.

He also helped us with managing to buy a 2nd ( Pre-owned) for our son. He spent as much time as we wanted for him to show us how everything works. He offered to give us another tutorial at our convenience which we will take him up on.

John is very personable and instilled trust in him and the car and the dealership. We wouldn't think of shopping anywhere else!

Sidney Rockwell-McDombs

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November 14, 2011

Dear Greg,

My husband and I wanted to drop you a little note to share our wonderful experience this past weekend leasing a new Acura MDX from your dealership! We are returning customers, having leased a MDX two years ago from Acura of Bellevue, when we first moved to the Seattle area, as well. That was a great experience, which led us back to you this past weekend.

When we walked in on Saturday afternoon, we were greeted by Karl Dawley. His demeanor was warm, pleasant, and inviting. We were curious if the MDX's had changed at all in the past two years and Karl took us on a "tour" of the new MDX. Not only is Karl a pleasure to work with but his knowledge and passion for his product is contagious! He knows an Acura inside and out and is able to answer questions with confidence and first-hand experience! He is not pushy or obnoxious in his approach, which is such a pleasure. It is simple...he believes in the product he is selling and that shows through the time he spends with prospective buyers! Having just purchased our FIFTH Acura automobile in the past 20 years, we know that his confidence is well placed!

In closing, we just wanted you to know that Karl is a "keeper", for sure!  He goes the extra mile for his/your customers, as well! We will be back??..not only because we believe in Acura but because we plan on doing business with Karl and Acura of Bellevue again in the future!

Kind regards,

Kim & Scott McCullough

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October 24, 2011

Dear Mr. Kelley:

I am writing to let you know what a pleasant experience I had with Marie Moore over the weekend.

It was wonderful to meet a salesperson with an interest in the customer, not just the deal.

I have been to BMW, Audi, Land Rover & Mercedes dealerships in the past two weeks and Marie stood out as the most willing and thorough salesperson I have met.

Due to my personal preference for an AWD with manual transmission and my circumstances of needing a new car lease immediately, Acura was unable to provide me with a product fit the bill. This did not stop her from showing me how the Acura brand excels in many categories over its competitors. She also went an extra step to see how soon she could get her hands on a manual TL instead of just telling me they were out of stock.

Marie has excellent follow through and extensive knowledge of your brand I; will not hesitate to send anyone her way. You have quite an asset in Marie; I wish you all continued success.

-Kevin Kok

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September 9, 2011

Mr. Kelley,

My name is Laura Brittain. I recently had the pleasure of buying my new Acura TSX from Mr. Minh Dang.

I had been shopping for months and finally decided on the Acura TSX, I had dealt with two other local Acura dealerships and was frustrated and disappointed at the lack of knowledge and customer care I was given.

I found my new car on your website and emailed Mr. Dang, and within a very short time I received a phone call and on September 15th 2011 came to Acura of Bellevue and meet Mr. Dang.

Mr. Dang knew exactly what I wanted, and within an hour I was signing the paperwork. Mr. Dang made it a very pleasant experience, is very knowledgeable of the product and truly an asset to your team.

I picked up my new car Saturday, September 16th 2011 and again, Mr. Dang was ready for my arrival, presented the car to me and explained every feature with ease. He almost made it to easy!!

I appreciate Mr. Dang's exceptional, genuine customer care and will refer anyone I know looking for an Acura to Mr. Dang as I know they will be walking away with a smile on the face and a wonderful buying experience.

With my appreciation,

Laura Brittain

PS, I LOVE my Car!

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May 16, 2011

Mr. Greg Pardee, General Manager

The purpose of this letter is to tell you of the wonderful experience I have had since I purchased my certified used Acura TSX last fall. I love my car the service you company has provided.

I also want to give thanks to Minh Dang. He has gone out of his way to help me with my car. He even made a special trip to my home to help me program my garage door opener with my vehicle.

Minh is an exceptional employee and I would recommend Minh to my friends without hesitation. I have had a great experience at Acura of Bellevue. Thank you very much!

Sincerely,

Audrey Woelk

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April 6, 2010

Sarah,

Like my two previous purchases from Acura of Bellevue, Minh has been great! His follow-up and prompt response to any questions regarding my MDX's & TSX was instrumental in my decision to purchase another MDX. His in-depth knowledge of the Acura product line as well as his knowledge of competing products, combined with his presentation skills makes him great asset to Acura of Bellevue. And no, he did not pay me to say this.

Regards,

Jim Pechan

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November 21, 2009

Dear Mr. Kelley:

I am writing to let you know what a pleasant experience I had in purchasing my new MDX. Minh was our salesman. He was a true professional, helpful and accommodating every step of the way. My husband had recently become disabled, which is why I was buying a new car. Minh included him in every discussion and was extremely sensitive to him. It took more time, but Minh did not worry about that. When he realized how tired we were, he made arrangements for us to come back, then called me on the way just to be sure I wasn't having any trouble.

I love my new MDX and it could have been a nightmare had Minh not walked me through every single part of using it. When I drove it off of the lot, I knew how to make phone calls, work the radio, adjust the temperature and every other part of it. He is a terrific teacher. After teaching me something, he had me try it to be sure I knew how. Then, he sent me more directions (for the phone) through email.

I have never had such an easy time or had so much attention given to me in purchasing a car. I feel as though I can call Minh any time I need more help. Minh is really an outstanding salesman!

Thank you,

Sue Johnson

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July 27, 2009

Greg Pardee
General Manager
Acura of Bellevue

Dear Greg,

I recently purchased a new 2009 MDX from your location. Min Dang was the sales representative I worked with, he did a great job explaining all the benefits and features of the new vehicle. He also brought the vehicle to my home so my wife could look at it. I wanted you to know he did a great job and he will probably sell me another rig in the future.

Thank you

Eric Crump

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July 22, 2009

Dear Sir:

About 14 days ago, I bought a new Acura from Acura of Bellevue (my third new Acura from your dealership in the last 7 years). My sales person was Jae Han.

I have bought 15 new cars in my life, and I just wanted to send you a quick letter to say that Jae Han is by far the best car salesperson that I have ever worked with at any dealership. You have a wonderful employee there.

Jae was very professional, quickly read the situation and what I was hoping to accomplish. He organized an efficient, comfortable, and friendly car-buying experience. His follow up was spot-on and his manners were impeccable. His delivery of the car was perfect - he showed me what I needed to know, didn't waste any of my time, and had everything ready to go exactly as promised. I honestly couldn't imagine much that he cold be improved in the whole process, start to finish.

Anyway, I like to give complements where complements are due, so I wanted to mention the great service I received from Jae to the management at Acura of Bellevue. Between folks like Jae and the well-run Service Department, I can imagine buying Acura's from your dealership for the rest of my life.

Sincerely,

David Gainer

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December 6, 2008

Greg,

I just want to say how impressed I have been with your dealership, both during sales and service. Garrett and Rob made the buying experience very easy and provided great follow up. For example when I stopped by the dealership to pickup my permanenet plates, Garret noticed me driving up, grabbed the plates, and was all ready with a staff member standing by with an electric drill to mount the plates as I walked into the showroom!

I've had my 2009 TSX for about 6 months now. I have had occasion to visit the service department three or four times. Each time, I was greeted by a friendly and efficient staff member, who quickly met my needs, but also took the time to answer all my questions and orient me with loaner cars.

Speaking of Loaner cars, I am very pleased that they are available without weeks of advanced notice like my previous car dealership. The cars have always been great and are not old hand-me-downs. I've had fun driving the RDX loaners, and now a brand new 2009 Acura TL with only 450 miles on it. In fact, today, when I was told my car would have to wait 3 days for an XM Radio receiver replacement, I was excited that I would get to keep the awesome new TL for a while.

When I would go to the dealership for my previous car (a VW), I always felt like they were doing me a favor by servicing me car. At Acura of Bellevue, it feels like the other way around: you seem to be glad to have me as a customer and accomidate me whenever possible.

I know this may sound odd, but after visiting service and going to work with my loaner or after picking up my car, I am always in a good mood. At work when people ask me how my day is going, I say very good: I just got back from taking my Acura in to service and they always make me feel special.

I'm extremely thrilled with my first Acura and am excited that I found your dealership.

Sincerely,

Lance Forcier

P.S. Love the fee WiFi in the waiting area and the free espresso.

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October 27, 2008

Dear Acura of Bellevue:

I would like to thank you for making our recent purchase of an MDX the best sales experience ever.

Our salesperson Minh, was outstanding! I shopped at several dealerships and he was, by far, the most knowledgeable and enthusiastic salesperson. I appreciated how he took time to show me the features before and after the purchase. He was very flexible and helpful, trying to accommodate our crazy schedule.

And one last thank you to your financial manager. She made the actual signing of papers so smooth and easy.

Valerie Horvath

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Dear Acura of Bellevue,

I wanted to write you all a letter and let you know how thankful I am for all of your help. It was so refreshing to get a car for such an awesome deal and not get ripped off for once. I have definitely had my share of some major "upside down" moments and the deal I received at Acura of Bellevue was quite amazing. Everyone there was extremely friendly and I could not have asked for anything more. Jim was very helpful in the initial car finding, car costs, and the game plan for the day I was to come in. I really felt taken care of. Alan was absolutely awesome with showing me the ins and outs of the car like setting up Bluetooth. I really left feeling like I knew how to operate the car. Kim was so sweet and friendly during the signings and financial portion of the day. My husband and I are looking into buying an SUV in the next year and I would definitely love to come back to Acura of Bellevue. Thank you all again so much for your kindness and assistance. I will never choose to buy anywhere else again.

Sincerely,

Kendra Tuckness

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August 10, 2008

Dear Mr. Kelley,

My name is Raymond Lau and I bought a 2008 RDX from Leonard Stewart a few days ago. People tend to write/call when they have a complaint. Well, I am writing because I want you to know how happy I have been with Leonard Stewart since I first met him last Sunday in the show room -- and he continues to amaze me with excellent services after he closed the sales!

My wife and I set out to buy a new Lexus RX350 or Acura RDX. My wife drives a Lexus GS and both she and I have been very happy with its performance and services provided by Lexus of Bellevue, however, we decided that if the RDX is "economic enough", we would take an RDX and save a few bucks -- $5,000 was our threshold. Well, the 2009 RDX was only $4,000 less than the RX350 and did not make the cut; Leonard suggested the 2008 RDX which met our threshold plus a little more. But it was an apple and orange comparison, 2008 RDX Vs, 2009 RX350. We decided to go with the RDX SOLELY because how well we were treated by Leonard through out the entire purchasing process.

Leonard's excellent service did not stop with the close of the sales, he called me several times over the week to make sure that I learned to use all the features the RDX offers and then took me on another "test drive" Friday afternoon -- on his day off! While at your dealership last Friday, Leonard took time to introduce me to Tom Story of your Service Department to make sure that I have a "friend" to go to when I bring my car in for service in the future. Now, this is service beyond the call of duty!

Congratulations, Mr. Kelley, for having such a solid employee on your staff. And thank you very much for a wonderful experience. We definitely will remember Acura next time we are in the market for a luxury car.

Raymond C. Lau

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July 12, 2008

Dear Mr. Kelley,

We recently purchased an Acura RDX with the wonderful assistance of Minh Dang. In over 35 years of purchasing vehicles, Minh was, without question, the most knowledgeable and helpful auto representative we ever worked with. He never pressured us to buy a car, but his overwhelming enthusiasm for his product certainly led us in that direction. In preparation for purchasing our new vehicle, we also talked to representatives of BMW, Lexus, and other auto makers. None were nearly as helpful as Minh. In one test drive, with seemingly no effort at all, Minh was able to demonstrate the stability and handling of the RDX, the ease of the "bluetooth" connection to our cell phones, and many of the delightful features of the navigating system. What is perhaps even more important, though, is the time he took with us on the day we picked up our purchased vehicle in order to set up all the systems so that our car would be personalized specifically for us. The two hours that he devoted to us on that day, and his ongoing offers to answer questions and to educate us about features, made us feel like some of your most valued customers.

We don't usually email businesses about our experiences. In fact, I don't believe we ever have done so before. But Minh and the experience he provided for us deserve recognition.

Barbara and Dick Clinton

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May 6, 2008

Mr. Robert Sesnon
Acura of Bellevue
13424 Northeast 20th Street
Bellevue, WA. 98005

Dear Mr. Sesnon,

I would like to take this opportunity to let you know what a wonderful experience it was to purchase my new Acura TL from Minh Dang.

From the first time we met him, I was with my girlfriend and teenage son. He treated us with total respect and professionalism. He could see what a close family we are, and he made us feel like family.

In addition to his personal touch, he really knew his stuff! When we met Minh, I told him up front, that I wasn't settled yet on getting an Acura. His patience, passion and complete knowledge of the product completely sold me on going with the TL. All this without any of the typical "car salesman" attitude I've experienced every time I've purchased a car in the past. He didn't have to rely on that, because he's just not that kind of a person, and secondly he knew so much about every aspect of the TL as well as financing options. He just gave me all the information I needed to make my own decision.

He spent a long time with me, which I really appreciated. When we were deciding which way to go when discussing this at home, my son made mention that if we didn't go with Acura of Bellevue, we wouldn't be buying from Minh. This was hard to ignore, he made such a strong impact on me and my family. We seriously considered other options from buying something other than Acura, as well as a used TL from a private party. We felt we couldn't go any other direction without letting Minh educate us and give us all his options. We are so happy we stuck with Minh.

I would highly recommend to anyone I know to purchase a car from Minh. I have never been able to recommend a car salesperson in the past. This is not the case, as I some day would look forward to buying another car from him.

Lastly I want to mention that Minh did a lot of big things, but he also did a lot of the small things. He took every opportunity to either send me a thank you card, phone me with follow up calls to see if I had any questions or concerns and email as well. So many times, once you hand over the money, then that's it. Minh is sincerely, interested in our happiness with the new car as well as our customer satisfaction. He sees the big picture. He didn't just want to sell us a car; he wanted to do what he could to create a customer for life, as well as referrals. If I owned a car dealership, I couldn't ask for more of my staff.

Thanks for taking the time to read this. I wish you, your dealership and Minh continued success.

Sincerely,

Jack Sherman

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5/2/07

Jeremy,

I wanted to thank you for all your help in my recent purchase of my RDX. I am enjoying it very much! I must say I do not my s my '97 RAV4 at all!!

I appreciate your thorough explanation of all the car details when I picked it up. You were very patient in answering all my questions.

Thank you for making this a pleasant car purchase!

Sincerely,

Julie Somawang

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February 11, 2007

Management
Acura of Bellevue
13424 NE 20th St
Bellevue WA. 98005

We purchased an Acura MDX on Wednesday from John Leal. We just wanted to thank you for having such an efficient and friendly representative of your business to help us.

John Walked us through the entire purchase from initial internet contact, to picking us up at the airport and explaining every little nuance of this vehicle.

We look forward to many miles of our excellent road travel.

Sincerely,

Polly and Henry Mire

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July 19, 2006

Acura of Bellevue

13424 NE 20^th Street

Bellevue, WA 98005

Attn:  General Manager, Sales

I wanted to take a quick moment to share my feedback in my recent experience with Acura of Bellevue.

I stopped by your dealership last Thursday to test drive the TSX.  At the time that I stopped at your location, I was not yet convinced whether an Acura was going to be my final choice.  When I arrived, Jason Nordmeyer was very helpful.  He took the time to explain the safety features of the car, highlight the unique styling and comfort/convenience options included in the standard offering of the TSX model.

I was very impressed with the fact that while Jason shared a lot of information and features about the vehicle, at no time did I feel that it was a "sales pitch" exactly the reverse, it was presented in a manner that was conveyed a true belief of the attributes/value offered by Acura.

When I completed the test drive that night, Jason remained friendly and helpful - even after I clearly was walking away without purchasing.

On Saturday, I called Jason to find out if Acura of Bellevue had the TSX in the color & interior of my choice (or if he would need to bring it in).  I was in luck - the car was on your lot.  I returned that day to purchase.  Due to the inspection/review process needed on that car, Jason arranged to meet me on Sunday for me to pick up the car - this was "over and above" as this meant he came in on a day off.

I know that a lot of people only find the time to write with complaints, I wanted to write with my "thank you".  My thanks to Jason and Acura of Bellevue for a very pleasurable buying experience!

Sincerely,

Nicole Gervais

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Hello Shawn!

We remember your name since you responded to our first e-mail requesting a price quote for the 2004 Acura TL Automatic and for referring us to Rob Friedman. We can not be happier with Rob. We've purchased a number of cars and met/worked/dealt with a number of sales consultants and Rob tops them all. Rob is very professional and continuously provides us with excellent customer service. Rob's attention to detail serves him well and he excels in providing us with the fastest response time we've experienced. When we ask five questions, Rob fully responds with five answers unlike most who answers only two or three. This has been our experience with Rob since the beginning.

This is our first major internet purchase not to mention that your dealership is some 3,000 miles away. It is interesting that Velma and I have developed a trust in Rob via the internet and the telephone since 10/21/03. We feel very comfortable buying the TL from Acura of Bellevue and having to fully prepay over $33,000 before we even get to see the actual TL we bought and before the TL is dropped off with Matson-Seattle for the 3 - 5 weeks delivery time to us.

We have come to feel very comfortably dealing with Acura of Bellevue because of your Robert Friedman. More importantly, we are very happy with our purchase. Shawn, we thank you very much for referring us to Rob. As for your website, since our first e-mail to you we've looked at the websites of other Acura dealerships. Your website is the best for being the most user-friendly and the most informative. Besides our being able to link to Acura.com and getting access to a lot of information, we like our being able to browse through your New and Pre-owned inventory with List Prices. The list of Incoming cars is quite unique. Other dealers obviously do not know the value of an excellent website and the opportunities they're losing. Complement this with Rob Friedman and you have a "winner".

Sincerely,

Harold & Velma Sasaki

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Dear Barbara,

I recently purchased my 2003 MDX from your dealership. I just want you to know that I am totally impressed with the quality of personnel you have and the way I have been treated. Tony Varela was not a typical Salesman but was professional in every way with me. I had some upgrades done to my car on the day the power went out in Bellevue, due to a windstorm. Your Service Department was able to complete my upgrades in spite of no power in the building.

I had a squeak/rattle that was driving me nuts... Tony informed Jeff Koch who called me and informed me to get the car into service and they would do everything they could do to fix it. I had the car in yesterday and the drivers seat was replaced and guess what??? The squeak/rattle is gone and I am a happy customer!!! What a Service Department.... it took all of 5 minutes both when I dropped the car off and got a loaner and when I picked up the car. Jeff was great; the girls that work the billings were professional and smiled. I have bought many new American cars but never been treated like this. I just wanted to drop a note and thank you and your staff.

Sincerely,

Scott Mahon

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Dear Mr. Kelley,

I recently purchased a new Acura CL from Acura of Bellevue. When I entered the dealership, I had no intention of purchasing a new Acura and certainly not the CL, which I considered ugly. My decision to purchase this car was based almost exclusively upon the sales skills of Jason Kim. After listening to his presentation and after experiencing a few exhilarating minutes in the passenger seat while Jason put the car through its paces, I came to feel as passionate about the car as he did.

During the course of the negotiations over price, an unfortunate misunderstanding occurred over whether or not special wheels and tires were part of the deal. When we realized that we had miscommunicated, Jason handled the situation with courtesy and professionalism. I was also impressed that in accordance with your commitment to your customers, Acura of Bellevue agreed to split the cost of the wheels with me. It is easy to provide good customer service when things go according to plan, but the real measure of customer care is how welll customers are treated when things go bad. In this case, you are to be commended.

On a personal note, Jason mentioned to me that he hopes someday to become a police officer. I believe that the same skills that serve him as a sales consultant at Acura of Bellevue will serve him well as a cop: professionalism, integrity, and sincerity. He not only belies the unfortunate stereotypes about car dealers, but he gives us old fogeys renewed faith in the younger generations.

Sincerely,

Richard Dickenson

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Dear Mr. Pardee,

My wife and I have been working with your salesman, Jeff Koch. Last Saturday I finalized our lease of a new 2000 Acura TL, and we are anxiously awaiting delivery. Jeff has been a pleasure to work with, as his straightforward professional approach is refreshing.

Earlier, we decided to trade in our Volvo 850 6 months before lease termination and finance the small negative equity in that lease. Jeff had prepared some numbers to take that into account. After more thought, we decided not to finance the negative equity, but rather just pay it off.

To finalize the lease, Jeff introduced me to Kerri Turner, your finance manager. Saturday was a very busy day for your company. Kerri graciously worked through her lunch so I would not have to wait. As she was preparing our lease documents, I had many questions as the negative equity was still indicated. Kerri patiently and professionally worked with me until all my concerns were addressed.

We have enjoyed working with these two competent professionals. You have a great staff!

Sincerely,

Stephen & Cynthia Schommer

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Dear Management:

I would like to acknowledge and compliment your customer service staff on a recent problem I had with my 94 Acura Legend. I had purchased this car, new from your company in the fall of 94. I have always had great satisfaction in the car itself and favorable service from your staff, namely Tom Wall.

In late April I had brought my car in for the 60,000 mile service at about the 58,000 mark, subsequently I have had all my service done at your company. Shortly thereafter, I was rear-ended on I-90 and had dropped my car off at Eastside Auto Re-build on 5-13-98. The car was there for repairs until 5-20-98. I picked the car up that evening and noticed right away that my oil pressure light was flashing on and off. I stopped several times on the way home to look at the oil level, which appeared fine and was assured by a mechanic that this was not uncommon after a car has sat for a period of time. The problem persisted the next morning, so I brought the car into your shop.

I brought the problem to the attention of Mike Perry, the service manager. He immediately took control of the situation with the help of Keith and due to my busy day, had Dollar there with a rental car within 10 minutes. he then looked into the history of the car and had seen that I had been religious in the upkeep. At that point he assured me that he would look into the problem and that it would take several hours and that I was not to worry, "it would be taken care of".

This could have been a very serious problem with the engine and I was told, fortunate that the engine did not fail. Being in a service industry myself, I understand the importance of customer service and above all "accountability." I was overly impressed with Mike and his staff and the way this whole dilemma was handled. This has made my decision to purchase a car from your company feel better than it ever has. I look forward to sharing this experience with other people looking for a high end auto and who care about being taken care of! You certainly have won my loyalty as a customer and will make buying my next car an easy decision.

Sincerely,

Doug Darlington

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Dear Ms. Nelson,

We are writing to you today to express our deepest thanks to you and your staff (in particular Nicole McDonald) for the wonderful treatment that we received while buying our 1997 Honda Civic on the evening of May 4th at your establishment. After having spent three days at other dealerships and feeling exhausted after the treatment that we received from fast-talking salespeople, conducting our affairs with Nicole McDonald, London Agrawal and Debora Vincent was a much needed breath of fresh air. From the moment that we walked into your lobby we were made to feel at ease and were calmly shown the vehicles that met our needs and wants. We were also very impressed by the fact that everyone stayed on very late to make sure that we got the deal on our car that best suited us. Our faith in the car business has been restored through our dealings with your staff, and we greatly appreciate everything that was done for us. In the future we will make sure to refer our friends and family to your dealership when they are looking for new or used cars. Many thanks to you and to Nicole, London and Debora.

Kind regards,

Jesse J. Seales, TTT and Susanne L. Seales

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Dear Ms. Nelson,

We are writing this letter to make you aware of an incredible experience we have received from Kiet Huynh, service advisor, regarding our 1993 Acura Coupe.

To really understand how special Kiet is, you should know that his first class service began long before we brought the Acura in for a new engine. We purchased the car from Michael's Toyota in Bellevue on January 31, 1998. Immediately after the purchase, we had extensive problems with the car. Frustrated with the sales rep & manager at Michael's, we called Kiet to help with the diagnosis of problems, review options, etc.. Kiet was very professional and treated us so well- much better than where we had actually bought the car, and he wasn't making a dime! We ended up trusting that Michael's had corrected problems with the car's newly "rebuilt" engine and that with the extended warranty I'd purchased, we'd have no worries. Sadly less than 1 year later the car borke down, both the sales rep & manager are gone, the warranty is a scam and the truth about our purchase from Michael's was revealed.

Now comes the best part. We called Kiet up stuck on I-405, engine dead. He took care of everything. We were always informed of the status of the car, he secured a loaner, he went to bat for us against the warranty company... he's really given us hope that buying or performing maintenance on a car can be a positive experience. Both my wife and I work with the public extensively, and you can better believe that people of Kiet's integrity and follow-up are rare. Because of our experience with Kiet, we will tell our friends, co-workers, clients and anyone else of our experience. You are very lucky to have him.

Sincerely,

Eric & Lori Perrigo

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Dear Fred,

I just wanted to let you know how much I appreciated your effort to find just the right car for me. You made the whole process easy as you did the research and were very forthcoming with all the facts and figures which helped me to make a wise decision. When I took possession of the car, it was in fine shape as you had paid close attention to detail. It has been an honor to deal with a real gentleman.

I have always found Acura of Bellevue to be an attentive and interested dealership. You have helped to reinforce my established opinion and proved that my loyalty has been well placed. I look forward to a continued relationship.

Sincerely,

Catherine J. Heffron

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Dear Mr. Collier:

After responding to your Acura New Owner Survey, I am taking the time to write to you because my recent automobile purchase from Acura of Bellevue, Washington, was the most enjoyable sales experience I've had in fifteen years. The dealership's General Sales Manager, Frank Kelley, is a paragon. He truly provides what I would call legendary customer service. In an era when both the "customer" and "service" seem to have been forgotten by so many companies Mr. Kelley and his staff are exemplary. Please pass on my compliments to them.

Sincerely,

I. Thomas Sheppard, Ph.D.

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